All those planned and systematic actions necessary to provide confidence that a product or facility will perform satisfactorily in service. Quality assurance addresses the overall problem of obtaining the quality of a service, product, or facility in the most efficient, economical, and satisfactory manner possible. Within this broad context, quality assurance involves continued evaluation of the activities of planning, design, development of plans and specifications, advertising and awarding of contracts, construction, and maintenance, and the interactions of these activities. Note that this definition is not always consistent with other quality assurance definitions.
« Back to Glossary Index